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Welcome to our helpdesk, please choose an option below that you are interested in.

Knowledgebase Browse the knowledgebase for frequently asked questions	Submit a Ticket Submit a trouble ticket to a department
Retrieve Lost Ticket Submit here your email address to retrieve all your ticket ID numbers	Ticket Status Click Here to view current ticket status

How to change your DNS servers at your current domain registrar ?

eNom
GoDaddy
NameCheap
NetworkSolutions
RegisterFly

How to create an email account manually ?

Eudora
IncrediMail
Outlook 2003
Outlook Express
Pegasus

Can I upgrade/downgrade from one plan to another?
Yes! You can upgrade or downgrade from one plan to another free of charge provided that your current account falls within the limits of the plan you are moving to. Simply submit a support ticket in our 24x7 Support Center and we'll get this taken care of for you in a jiffy!
Or login to your account here, and select "View Hosting Accts" from the drop-down menu. Now click the icon and select the plan you wish to upgrade/downgrade to. Your pro-rated amount will be calculated automatically.

How can I use PHP5 on your servers?
PHP5 scripts run as CGI scripts so your scripts must be configured a particular way for them to be parsed by the php5 engine. This is not as difficult as it sounds!

For PHP5 scripts to run, they should have the following:

(1) They should have the file extension "php5".
(2) The permissions on the scripts should be set to 0755.
(3) The script should start with the shebang line:

#!/usr/local/bin/php5

If you have any problems using PHP5, submit a ticket and we'll help you out!

POP3 and IMAP Comparison (Which is for me?)

First, let's describe the differences between a POP3 mailbox and an IMAP mailbox.

POP3

POP3 e-mail configuration is best for people who intend to use their e-mail from one computer. With POP3, all messages are typically downloaded from the server without a copy left behind. Once your message is removed from the server from one computer, you cannot access it from another computer.

IMAP

IMAP stores messages directly on the mail server, even after you've accessed your e-mail from your home computer. Since the mail stays on the server, you can access the same mailbox from any other Internet-connected computer. The only time that messages are removed from the server is when you delete it from the server. IMAP also allows you to create individual folders for mail (these folders also stay on the server) so that you can manage/organize your e-mail while it stays on the server.

If you are a frequent traveler and/or need to have access to your e-mail from multiple locations, IMAP is the better choice. It's also recommended if you use dial-up connections to the Internet because the messages that request are the only ones that are downloaded so that you can read them.

If you use only a single computer to access your mail, consider POP3 as a better alternative.

For most situations, we recommend IMAP.

Note that IMAP e-mail takes up more of your available storage on the server and this may quickly fill up the quota alloted for you. POP3 e-mail, once downloaded, will free up this space.

Your account can be configured as both an IMAP and POP3 account depending on how your software is configured.