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This is a notification about an upcoming planned system maintenance by DigiCert that will require downtime for all certificate ordering, order checking and fulfilment services for all DigiCert SSL brands (RapidSSL, GeoTrust & Symantec).
The maintenance is scheduled for 6th April 2019 from 8:30 AM to 8:30 PM Pacific Time.
The downtime will prevent all organizations, including DigiCert, from processing orders, checking order status and issuing certificates across all brands and certificate types. DigiCert has issued early notice to allow planning and preparation now.
During the maintenance window, DS-Hosting Solutions will respond with 'Unable to communicate with the Symantec Service. Please try again later.' for all orders, reissues, and validation actions which communicate directly with DigiCert.
During the downtime, the DigiCert seal services and revocation validation services (CRL and OCSP) will continue to operate normally. Current certificates and trusted seals will function without disruption from this move. DigiCert will also have processes in place to handle emergency revocations.
As DigiCert moves closer to the date, they will provide more updates through their blog and knowledgebase. The knowledgebase article will have the latest updates and announcement - we recommend bookmarking it and checking back often.
You can check the real-time status of DigiCert services at any time by visiting the following url: https://websitesecurity.status.digicert.com/
If you have questions about this or wish to contact someone directly, please contact our Support.